Refund and Returns Policy

At Helen’s Confectionery & Culinary, each order is made fresh with care and attention to detail. Because our products are perishable and often custom-made, we cannot accept returns or exchanges. Please review our policy below before placing your order.

Order Processing & Delivery

• Standard Orders (cakes, cupcakes, platters): Please allow 24 hours for processing and 1–2 days for delivery.
• Tiered & Custom Cakes: Require 2–3 days processing time to ensure proper preparation and design.

Returns

• Do you accept returns?
  No, we don’t accept returns.
• Refunds or replacements are only considered if:
  • The incorrect item was delivered.
  • The product arrived damaged or in unacceptable condition.
  • There was an error on our part in preparing the order.

Exchanges

• Do you accept exchanges?
  No, we don’t accept exchanges.

Cancellations

• Standard Orders: Must be cancelled at least 24 hours before delivery/collection to qualify for a refund.
• Tiered & Custom Cakes: Must be cancelled at least 72 hours before delivery/collection. After this time, cancellations are non-refundable.

Customer Responsibility

• Please double-check all order details (sizes, flavours, designs, delivery/collection info) before confirming your purchase.
• We cannot be held responsible for errors caused by incorrect information provided by the customer.

Contact Us

If there is an issue with your order, contact us within 12 hours of delivery/collection with your order details and photos (if applicable).

📧 info@helensconfectionery.co.za
📞 062 013 3217